You can send us an email at info@dalgaard-kobenhavn.dk, and our customer service team will be happy to help you with anything you need!

Yes

Some of our products are located and shipped from Denmark, while others ship from China. Which of our warehouses we ship your products from can vary depending on stock levels and demand. To ensure full transparency, our products are not manufactured in Denmark, but generally manufactured in China, which ensures you get the best products at the best possible prices.

We accept all major payment methods, including debit/credit cards, PayPal, Google Pay, Apple Pay, and any of the methods listed on our product pages.

Since we aim to process orders as quickly as possible, you must request changes/cancellations within 15 minutes of placing your order. After this window, orders are automatically processed in our system, and requests made after this point will be declined. Your order can be returned for a full refund once it has been received.

Yes, all orders come with fast and free shipping

All orders are handled and shipped from our warehouse. Please allow extra time to process your order during holidays and sale periods. We process orders Monday through Friday. Orders are processed within 1-2 business days of the order date and ship the day after processing. Please note that we do not ship packages on weekends.

We aim for delivery within 7-12 business days (Monday to Friday).

If you don't receive your order within 30 days of shipping, you are entitled to a full refund.

The prices shown on our website are tax-free in Danish kroner, which means you may be required to pay customs and duties when you receive your order. Import taxes, duties, and related customs fees may be charged when your order arrives at its final destination, as determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. Contact your local customs office for more information about fees.

Please contact us at info@dalgaard-kobenhavn.dk

Contact us if you have received an item that is incorrect, missing, and/or defective. Please include your order number, photos of the item(s), and any related references when you receive your package. We will do our best to resolve your case as quickly as possible.

All refunds will be credited to your original payment method. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or the cancellation request. Please contact the card-issuing bank if you have questions about when the credit will be posted to your account. If you have not yet received a credit for your return, please do the following: Contact your bank/credit card company. It may take some time before the refund is posted to your account.